Terms and Conditions

A Cut Above Gardening Services
Last updated: 20 October 2026

Welcome to A Cut Above Gardening Services. These Terms and Conditions explain the terms under which we provide gardening and outdoor maintenance services to our customers.

By accepting a quotation or booking a service with us, you agree to these Terms and Conditions.

1. About Us

A Cut Above Gardening Services is a family-run gardening business serving Plymouth and the surrounding areas since 1997.

Contact Details

• Business Name: A Cut Above Gardening Services
• Address: 133 Embankment Road, Plymouth, PL4 9JD
• Telephone: 07983440695
• Email: Acutabovesw@gmail.com
• Website: https://acutabovegardeningservices.co.uk/

Our services are available in Plymouth, Saltash, Tavistock, Ivybridge and surrounding areas.

2. Our Services

We provide a range of gardening and outdoor maintenance services, including:

• Garden clearance
• Hedge cutting and hedge reductions
• Grass cutting and lawn maintenance
• Tree felling
• Pressure washing

The services provided will depend on your individual requirements and the work agreed in your quotation.

Any additional work requested outside the original agreement may require a revised quotation.

3. Quotations and Bookings

We provide quotations based on the information available about the work required.

Before accepting a quotation, customers should ensure that the agreed services meet their requirements.

Quotations may be revised if the scope of work changes or if previously unknown conditions affect the work required.

A booking is considered confirmed once the work and arrangements have been agreed between the customer and A Cut Above Gardening Services.

Any specific conditions relating to a job will be communicated to the customer before work begins.

4. Payment Terms

The price of our services will be confirmed through the agreed quotation.

Payment arrangements, including any deposit requirements and the payment deadline, will be communicated to the customer when the work is booked.

Customers are responsible for paying the agreed amount for the services provided.

If additional work is requested, any additional charges will be discussed and agreed upon before that work proceeds.

Where payment terms have been agreed in writing, those terms will apply to the relevant booking.

5. Cancellations and Rescheduling

We understand that circumstances can change, and customers may occasionally need to cancel or reschedule a booking.

Customers should contact us as soon as possible if they need to change an appointment.

We will make reasonable efforts to accommodate rescheduling requests, subject to availability.

In some circumstances, adverse weather, safety concerns or other unexpected events may require us to postpone scheduled work. Where this happens, we will communicate with the customer to arrange an alternative date where possible.

Any cancellation charges or specific cancellation arrangements must be communicated and agreed with the customer before the booking is confirmed.

6. Customer Responsibilities

Customers are responsible for providing accurate information about the work required and ensuring that we can safely access the relevant garden or outdoor area.

Before work begins, customers should:

• Provide safe and reasonable access to the property.
• Inform us of any known hazards or relevant restrictions.
• Identify any plants, trees, boundaries or other features that must be protected.
• Ensure that pets and other occupants are kept safely away from working areas.
• Obtain any permissions that are their responsibility, including permissions relating to shared or neighbouring property.

Customers should also inform us of any relevant restrictions affecting the proposed work.

We will discuss any significant access or safety issues with the customer before proceeding.

7. Weather and Working Conditions

Gardening and outdoor maintenance work can be affected by weather conditions and the state of the property.

Heavy rain, strong winds, unsafe ground conditions or other circumstances may make it impractical or unsafe to carry out certain services.

We reserve the right to postpone or modify work where reasonably necessary for safety or to protect the property.

Where work is postponed, we will communicate with the customer and arrange a suitable alternative where possible.

8. Waste Removal and Disposal

Garden clearance and maintenance work may generate green waste and other garden materials.

The quotation or booking agreement should specify whether waste collection and removal are included in the agreed price.

Additional waste removal or disposal requirements may involve additional charges, which will be discussed with the customer before the additional work is undertaken.

Waste will be handled and disposed of in accordance with applicable requirements.

Customers should inform us in advance if the property contains unusual, hazardous or non-garden waste that may affect the work.

9. Tree Felling and Specialist Work

Tree felling and certain other gardening activities may require additional planning, permissions or safety precautions.

Customers should inform us of any known tree preservation restrictions, conservation requirements, boundary disputes or other restrictions that may affect the proposed work.

Where permission or specialist assessment is required, the necessary arrangements must be addressed before the work proceeds.

We may decline, postpone or modify work where the proposed activity cannot be undertaken safely or lawfully.

Any specialist requirements and associated charges will be discussed with the customer before work begins.

10. Quality of Work and Complaints

We aim to provide reliable gardening services and complete agreed work with reasonable care and skill.

If you are dissatisfied with any aspect of our service, please contact us as soon as possible so that we can understand the issue and discuss an appropriate resolution.

You can contact us using the details provided on our website.

We will review complaints fairly and work with customers to resolve legitimate concerns.

Nothing in these Terms and Conditions affects any rights you may have under applicable consumer protection legislation.

11. Liability

We will exercise reasonable care and skill when providing our services.

Customers must inform us of any known risks or unusual conditions that could affect the work.

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded or limited under applicable law.

Subject to applicable law, any other liability will be assessed in accordance with the circumstances of the work, the agreed terms and the parties’ legal rights and obligations.

12. Changes to Booked Services

Customers may request changes to the services they have booked.

Any changes to the scope of work, price or schedule must be agreed between the customer and A Cut Above Gardening Services.

Additional work will not automatically be included in the original quotation.

Where a change affects the completion date or price, the revised arrangements will be communicated to the customer.

13. Website Content and Intellectual Property

The content published on this website, including text, photographs, graphics, logos and other materials, is provided for general information about A Cut Above Gardening Services.

Unless otherwise stated, website content must not be copied, reproduced or distributed for commercial purposes without appropriate permission.

Photographs and examples of completed work are intended to illustrate our services. Actual results may vary depending on the garden, property, materials and working conditions.

14. Privacy and Personal Information

We respect the privacy of our customers and website visitors.

Personal information provided through our website, telephone, email or other communication channels may be used to respond to enquiries, prepare quotations, arrange bookings and provide our services.

Personal information will be handled in accordance with applicable data protection legislation and our Privacy Policy.

For further information about how we collect, use and protect personal information, please refer to our Privacy Policy on this website.

15. Amendments to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, business practices or legal requirements.

The latest version will be published on this website with its updated revision date.

Any changes affecting an existing booking will be handled in accordance with the terms applicable to that booking and any relevant legal requirements.

16. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with our services will be dealt with in accordance with applicable law.

Nothing in this section affects any mandatory rights that consumers may have under applicable legislation.

17. Contact Us

If you have any questions about these Terms and Conditions or our gardening services, please contact us.

A Cut Above Gardening Services

Address: 133 Embankment Road, Plymouth, PL4 9JD
Telephone: 07983440695
Email: Acutabovesw@gmail.com

Website: https://acutabovegardeningservices.co.uk/

We look forward to helping you maintain a garden you can be proud of.